Terms & Conditions

erms & Conditions

Last Updated: September 2026

These Terms & Conditions govern the use of the SUNRISE website and the business relationship relating to product inquiries, quotations, samples, project orders, customization, production, and supply services.

By using this website or placing an order with SUNRISE, you acknowledge and agree to these Terms & Conditions.

1. About SUNRISE

SUNRISE provides product sourcing, supply, customization, and project support for categories including:

  • Furniture
  • Lighting
  • Commercial kitchen equipment
  • Hospitality projects
  • Restaurant and café projects
  • Residential projects
  • Commercial spaces
  • OEM and ODM requirements

Information displayed on the website is intended primarily for product presentation and business inquiry purposes.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, materials, dimensions, finishes, images, and other information are accurate.

However, due to differences in:

  • Materials
  • Production batches
  • Screen displays
  • Photography
  • Natural wood or stone textures
  • Handmade processes
  • Custom manufacturing

minor variations may occur.

Final specifications should be confirmed in the quotation, order confirmation, drawing, sample, or approved specification document.

3. Website Prices

Unless specifically stated otherwise, information shown on our website does not constitute a final commercial quotation.

Prices may vary depending on:

  • Quantity
  • Product specification
  • Material
  • Finish
  • Customization
  • Packaging
  • Delivery destination
  • Freight cost
  • Exchange rate
  • Production requirements

The final price will be based on the official quotation issued by SUNRISE.

4. Quotations

Quotations are prepared based on the information available at the time of inquiry.

A quotation may include:

  • Product price
  • Quantity
  • Specification
  • Material
  • Finish
  • Packaging
  • Production lead time
  • Payment terms
  • Shipping terms
  • Delivery destination

Unless otherwise stated, quotations may be subject to revision if project requirements, quantities, specifications, freight costs, exchange rates, or other commercial conditions change.

5. Orders

An order will normally be considered confirmed after the agreed commercial conditions have been accepted and any required deposit or payment has been received.

Depending on the project, confirmation may include:

  • Signed quotation
  • Proforma invoice
  • Purchase order
  • Approved drawing
  • Approved sample
  • Deposit payment

Production will begin according to the terms confirmed for the specific order.

6. Custom and Project Products

Many SUNRISE products may be manufactured or supplied according to project-specific requirements.

Custom requirements may include:

  • Dimensions
  • Materials
  • Colors
  • Finishes
  • Fabrics
  • Hardware
  • Electrical specifications
  • Branding
  • Packaging
  • Product configuration

Customers are responsible for reviewing and approving drawings, specifications, samples, or production details before manufacturing where approval is required.

Once production has started, changes may result in additional costs or extended lead times.

7. Samples

Samples may be available depending on the product category and project requirements.

Sample fees, shipping costs, production time, and refund arrangements, if applicable, will be confirmed separately.

Sample appearance may vary slightly from mass production because of material batches and production processes.

8. Payment

Payment terms will be stated in the quotation, proforma invoice, or order confirmation.

Depending on the project, payment may include:

  • Deposit before production
  • Balance before shipment
  • Milestone payments
  • Other agreed payment arrangements

Bank charges, currency conversion fees, or other transaction costs may be the responsibility of the customer unless otherwise agreed.

9. Production Lead Time

Production lead times are estimates based on the product, quantity, customization, material availability, and manufacturing schedule.

Production time normally begins after all required conditions have been completed, including where applicable:

  • Deposit received
  • Specifications confirmed
  • Drawings approved
  • Samples approved
  • Materials confirmed

Delays caused by customer changes, late approvals, force majeure, material shortages, logistics disruption, or circumstances outside our reasonable control may extend the estimated lead time.

10. Quality Inspection

SUNRISE may conduct product inspection and quality control according to the requirements of the relevant project.

Customers may request additional inspection requirements before confirming the order.

For certain projects, third-party inspection may also be arranged at the customer’s cost where agreed.

11. Packaging

Products will be packaged according to their characteristics, destination, transportation method, and agreed project requirements.

Special packaging requirements should be communicated before quotation or production confirmation.

12. Shipping and Delivery

Shipping terms, freight arrangements, destination, and responsibilities will be confirmed for each order.

Shipping may be arranged by:

  • SUNRISE
  • Customer’s nominated freight forwarder
  • Third-party logistics provider

Estimated transportation times are provided for reference only and may be affected by carriers, customs, ports, weather, public holidays, or other circumstances outside our control.

Please refer to our Shipping Policy for additional information.

13. Inspection After Delivery

Customers should inspect shipments as soon as reasonably possible after receiving the goods.

If products are damaged, missing, or materially inconsistent with the confirmed order, please contact SUNRISE promptly and provide supporting information such as:

  • Photos
  • Videos
  • Packing information
  • Quantity details
  • Product labels
  • Shipping documents

Claims will be reviewed according to the specific circumstances and agreed commercial terms.

14. Returns and Cancellations

Because many products are manufactured, configured, sourced, or packaged specifically for individual projects, custom-made or project-specific products may not be eligible for cancellation or return after production has started.

Any return, replacement, refund, or cancellation request will be reviewed according to the specific order and agreed terms.

15. Intellectual Property

All website content, including but not limited to:

  • Text
  • Graphics
  • Layout
  • Product presentation
  • Images
  • Logos
  • Design elements

is owned by SUNRISE or used with authorization unless otherwise stated.

Content may not be reproduced, distributed, or commercially used without permission.

16. Limitation of Liability

To the extent permitted by applicable law, SUNRISE will not be liable for indirect, incidental, consequential, or special losses arising from the use of this website or from circumstances outside our reasonable control.

Any product-specific obligations will be governed by the relevant quotation, contract, purchase order, or order confirmation.

17. Force Majeure

SUNRISE will not be responsible for delays or failure to perform caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • War or civil disturbance
  • Government restrictions
  • Epidemics
  • Port congestion
  • Shipping disruptions
  • Labor disputes
  • Power outages
  • Material shortages
  • Carrier delays

18. Changes to These Terms

SUNRISE may update these Terms & Conditions from time to time.

The latest version will be published on this page.

19. Contact

For questions regarding products, quotations, orders, or these Terms & Conditions, please contact our team.

SUNRISE
Email: info@sunrise.vip
Website: sunrises.vip